Privacy, without the smoke machine.

Art Of Noise Pedalboards is the data controller for personal data processed through artofnoise.gr, except where a third-party provider acts independently under its own privacy terms.

We use personal data to run the online shop, answer enquiries, manufacture and deliver orders, provide after-sales support, secure the website, meet legal obligations and understand how the site is used.

Who you are and how to reach you

Depending on how you use the site, this may include your name, billing and delivery addresses, email address, telephone number, account details and correspondence preferences.

If you create an account, WordPress and WooCommerce process the details needed to maintain it. Passwords are stored in protected hashed form rather than readable plain text.

Your order and build details

We process products ordered, configuration choices, custom specifications, uploaded material, order value, VAT and invoice information, shipping status, returns, warranty cases and support history.

For custom work, information you deliberately provide about your equipment or intended setup may become part of the workshop record required to complete the build.

Transaction information

We receive payment status, transaction references and limited payment metadata from WooPayments or PayPal. Full card numbers and card security codes are handled by payment providers and are not stored on our website server.

We share the delivery details needed by DHL or another selected carrier to transport and track the parcel.

How the site is used

Our systems and service providers may process IP address, browser and device information, timestamps, referring pages, pages viewed, cart and purchase events, cookie identifiers, security events and server logs.

Google Analytics is implemented through Google Site Kit to measure traffic and ecommerce interactions. Google reCAPTCHA may process technical signals to protect forms and checkout from abuse.

The legal basis depends on the specific activity. We do not treat every use of personal data as “consent”.

We disclose only the information reasonably needed for a provider's role. Some providers may also act as independent controllers for parts of their service and provide their own privacy notice.

Strictly necessary technologies support cart contents, checkout, security, sessions, account login and cookie-notice choices. The site cannot provide these functions reliably without them.

Analytics technologies help us understand visits and store interactions. Google Analytics is currently present through Site Kit and may use online identifiers and ecommerce events. Non-essential technologies are subject to applicable consent requirements.

Third-party payment and social features may load content or fraud-prevention tools from PayPal, Google, Instagram/Meta or other providers. Their own notices explain their processing.

You can control or delete cookies through your browser and use the site's cookie notice where controls are available. Blocking necessary cookies may prevent cart, checkout or account functions from working correctly.

We keep personal data only for as long as reasonably required for the purpose for which it was collected, including order fulfilment, after-sales support, warranties, security, dispute handling and legal compliance.

Order, invoice, payment and tax records are retained for the period required by applicable Greek and EU accounting or tax law. Account data is generally retained while the account remains active, subject to deletion requests and records we must lawfully keep. Enquiries, technical logs and consent records are retained according to operational, security and evidential needs and are deleted or anonymised when no longer required.

Your data-protection rights

Subject to the conditions and exceptions in applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time.

We do not make decisions producing legal or similarly significant effects about you solely through our own automated processing. Payment providers may apply automated fraud or eligibility checks under their own notices.

We may need to verify your identity before completing a request. We normally respond within one month, although the period may be extended where permitted for complex or numerous requests.

Exercise a right

Email info@artofnoise.gr and describe your request. Please do not email identity documents unless we specifically request a secure form of verification.

If your concern is not resolved, you may complain to the Hellenic Data Protection Authority or another competent supervisory authority.

How we protect information

We use reasonable organisational and technical safeguards, including encrypted HTTPS transmission, access controls, software maintenance, anti-spam and security tools. No internet service can guarantee absolute security, so we also limit the data we collect and the people who require access.

Services outside the EEA

Some technology, analytics, payment or delivery providers may process data outside Greece or the European Economic Area. Where GDPR transfer restrictions apply, transfers should be covered by an adequacy decision, approved contractual safeguards or another lawful mechanism used by the relevant provider.

Not directed at children

The shop is not designed for children and we do not knowingly ask children to create accounts or place orders. If you believe a child has submitted personal data without appropriate authorisation, contact us so we can review and, where appropriate, remove it.

Updates to this notice

We may update this policy when our website, providers or legal duties change. The revision date shown on the page identifies the current version. Material changes will be highlighted where appropriate.

Data controller

Art Of Noise Pedalboards
Ethnikis Antistaseos 49
15772 Athens, Greece
Email: info@artofnoise.gr
Telephone: +30 697 379 7970

Last updated:

This notice covers personal data processed through artofnoise.gr and related order, enquiry and support activity. Third-party websites reached through a link have their own privacy terms.