Clear rules. No fine-print acrobatics.

This policy applies primarily to consumer purchases made through artofnoise.gr. Business-to-business purchases and separately negotiated trade orders may be governed by their agreed terms, subject always to applicable mandatory law.

Please contact us before sending any item back. We will confirm the correct return address, packaging requirements and the fastest route for your case. Asking for instructions helps prevent delays, but does not remove a statutory right that has been exercised validly and on time.

Standard or stock items

For eligible online consumer purchases, you may withdraw from the contract without giving a reason within 14 days from the day you, or a person nominated by you, receives the goods.

After notifying us, return the item within the following 14 days. You may inspect it as you would in a physical shop, but you are responsible for any diminished value caused by use beyond that inspection.

Made-to-order products

The withdrawal right generally does not apply to goods made to your individual specifications or clearly personalised — for example, a genuinely custom-sized or uniquely configured build produced specifically for your order.

We will identify this clearly during the ordering process. If production has not started, contact us immediately; we may be able to agree a cancellation. Defect and non-conformity rights still apply to custom goods.

Faulty, wrong or damaged

If an item is faulty, does not match its description, arrives damaged, or is not what you ordered, contact us promptly with your order number and clear photographs or video.

Applicable legal remedies may include repair, replacement, price reduction or refund. When a valid defect or our fulfilment error is confirmed, the appropriate return costs are not charged to you.

Do not send a product without the order details and return instructions. One clear message is usually enough to get the process moving.

Refund timing & method

For a valid statutory withdrawal, we will reimburse payments received from you, including the cost of our least-expensive standard delivery option, within 14 days after we are informed of your decision.

We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever happens first. Refunds are normally made using the original payment method unless another method is agreed.

• Express or upgraded outbound shipping is not refundable beyond the standard-delivery amount.
• Bank processing time after a refund is issued is outside our control.
• No refund is made to a different person or unverified payment account.

Return shipping & condition

For a change-of-mind withdrawal, the customer bears the direct cost of returning the goods, unless we agree otherwise. Because pedalboards and cases vary greatly in size, weight and destination, contact us before purchase if you need an estimated return-shipping cost for a bulky item.

For confirmed faulty, incorrect or non-conforming goods, return costs are handled in accordance with applicable law and are not passed to the customer where the trader is responsible.

• Use strong packaging suitable for the product's weight.
• Include all supplied accessories and removable parts.
• Keep proof of postage and tracking until the case is complete.

If a parcel arrives visibly damaged, photograph the outer box, internal packaging, shipping label and product before discarding anything. If practical, note the damage with the carrier at delivery.

Please contact us within seven days where possible so that we can open a carrier claim quickly. This practical reporting request does not shorten or remove any mandatory consumer rights.

If we arranged the carrier, the transport risk remains with us until the goods are delivered to you, subject to applicable law.

You may copy the text below into an email. Using this exact form is optional; any clear statement of withdrawal is sufficient.

Your statutory rights

This policy does not exclude, restrict or reduce any mandatory consumer right. The rules that apply can depend on the purchaser's status, delivery country and the specific circumstances of the order.

For EU consumer guidance, see the official pages on returns and withdrawal and legal guarantees.

Last updated:

Art Of Noise PedalboardsEthnikis Antistaseos 49, 15772 Athens, GreeceEmail: info@artofnoise.grTelephone: +30 697 379 7970